Support address was Re: Timezones again

[Kris Sorem Sr]

On Thu, 8 Apr 1999 20:01:54 +0100, Paul Ratcliffe wrote:

>
>On Thu, 8 Apr 1999 00:15:56 -0700, Kris Sorem Sr wrote:
>
>>There is now a support address for each version. Win98 is
>><pmmailwin@southsoft.com> and OS/2 is <pmmailos2@southsoft.com>. The
>>messages I address this way have not been returned. Please recheck
>
>"The messages I addressed this way were not returned" might be a
>somewhat better phrase....

Why pick apart a message intended to help Dave? Dave stated that he sent
mail to <pmmail@southsoft.com> according to the documentation. I
acknowledged that the documentation gave that address but that there is
now a new address. He responded that his message to the address I gave was
returned. Hence, I provided documentation that the address is valid. I
have sent messages to the address I gave him and I intend to continue
using this address. Past, present, future. Your point is?.....

>
>>Here is the header for one of the response messages I received from
>Southsoft:
>>
>>Date: Sun, 20 Dec 1998 19:18:31 -0500
>
>... seeing as you are nearly 4 months out of date.

"one of" means just that. I just picked one. Is it your point that the
address isn't valid or what?

>
>>The domain in the quoted error appears incorrect.
>
>How so? They have obviously moved servers.
>

Dave wrote:
>A message that you sent could not be delivered to all of its recipients.
>The following address(es) failed:

>  pmmailos2@mailer.falcon-net.net:
>    SMTP error from remote mailer after RCPT TO:
>    <pmmailos2@mailer.falcon-net.net>:
>    host mailer.falcon-net.net [206.25.203.5]:
>    550 Invalid recipient <pmmailos2@mailer.falcon-net.net>


Do you have a response message header showing "mailer.falcon-net.net"?
I don't. I used the address I gave Dave. I validated it before sending a message
to this list. Use the address or not. I don't care. It's not worth my time to debate the
issue anymore. Debate it with Southsoft.

excerpted on 4/12/99 from http://www.southsoft.com/support.html (RMB and go there):

    Our Support Technicians

    You can contact SouthSoft about a problem you are having via e-mail. Each product has its own e-mail
    address. To ensure that your question is answered, you must e-mail your question to the proper address.
    Only e-mail us if you cannot find the answer to your question using one of our many other support
    services that we have made available to you. If you haven't chaecked the online help or FAQs, you may
    just receive a response telling you which of the other services you question is answered in if it is available
    elsewhere. This helps to ensure that everyone's questions get answered.


    SouthSoft's E-Mail Support Policy

    If you do send e-mail to our support staff, please note that our support offices are opened Monday-Friday
    9:00a-5:00p EST. E-mails are generally not answered during the off hours. E-mails are answered in the
    order in which they are recieved to ensure fairness, and we cannot guarantee any turnaround time. We
    generally work quickly; sometimes email can pile up while our offices are closed, etc. Our offices do close
    several times throughout the year for extended holidays/vacations. We will always post a note on the front
    page of our website to alert everyone that we will be closed. Please be aware of these times so that you
    don't expect a response when we are closed. Labeling your e-mail as high priority, etc. will not guarantee
    a quicker response. Everyone's e-mail is important to us. Everyone should also receive a response. If you
    don't receive a response from us, then you may have sent it to either the wrong, your e-mail did not reach
    us, or our response did not reach you, so please, check the address and resend it. These policies are
    subject to change. Each product may in turn have its own policies regarding e-mail support, so please read
    each support page for your product(s) carefully.



excerpted on 4/12/99 from http://www.southsoft.com/suppmmos2.html (RMB and go there):

    Our Support Technicians

    If you do send e-mail to our support staff, please note that: our support offices are open Monday-Friday
    9:00a-5:00p EST. E-mails are generally not answered during the off hours. E-mails are answered in the
    order in which they are received to ensure fairness and we cannot guarantee any turnaround time. We
    generally work quickly; however, e-mail can pile up while our offices are closed, etc. Our offices do close
    several times throughout the year for extended holidays/vacations. We, will always post a note on the
    front page of our website to alert everyone that we will be closed. Please be aware of these times so that
    you don't expect a response when we are closed. Labeling your e-mail as high priority, etc. will not
    guarantee a quicker response. Everyone's e-mail is important to us. Everyone should also receive a
    response. If you don't receive a response from us, then you may have sent it to the wrong e-mail address,
    your e-mail did not reach us, or our response did not reach you, so please, check the address and resend
    it. These policies are subject to change. Each product may in turn have its own policies regarding e-mail
    support so make sure you read each support page for your products carefully.

       E-mail SouthSoft's PMMail for OS/2 Technical Support (pmmailos2@southsoft.com).


excerpted on 4/12/99 from http://www.southsoft.com/suppmmwin.html (RMB and go there):

    Our Support Technicians

    If you do send e-mail to our support staff, please note that: our support offices are open Monday-Friday
    9:00a-5:00p EST. E-mails are generally not answered during the off hours. E-mails are answered in the
    order in which they are received to ensure fairness and we cannot guarantee any turnaround time. We
    generally work quickly; however, e-mail can pile up while our offices are closed, etc. Our offices do close
    several times throughout the year for extended holidays/vacations. We, will always post a note on the
    front page of our website to alert everyone that we will be closed. Please be aware of these times so that
    you don't expect a response when we are closed. Labeling your e-mail as high priority, etc. will not
    guarantee a quicker response. Everyone's e-mail is important to us. Everyone should also receive a
    response. If you don't receive a response from us, then you may have sent it to the wrong e-mail address,
    your e-mail did not reach us, or our response did not reach you, so please, check the address and resend
    it. These policies are subject to change. Each product may in turn have its own policies regarding e-mail
    support so make sure you read each support page for your products carefully.

       E-mail SouthSoft's PMMail 98 Technical Support (pmmailwin@southsoft.com).

ATB,
/s/~Kris