Support address was Re: Timezones again

[Kris Sorem Sr]

On Fri, 16 Apr 1999 22:23:45 +0100, Paul Ratcliffe wrote:

>>I does help those who wish to be helped. The information is currently
>>*correct*. I have sent multiple messages to the address I gave in an
>
>OK, so they seem to have fixed it. At the time I tried it they hadn't.

I'm not ready to agree that it was fixed. I haven't experienced a break.
It's possible the path was broken at the time you sent your message but a
single occurrence doesn't prove the address to be invalid. A single
failure can be a problem with the message sent or the temporary state of a
server. Web pages from time to time fail to load but another attempt will
result in a connection. After all, it's a network.

>
>>ongoing effort to nail down a bug in PMMail/2. How many have you sent?
>
>One, but I don't see how quantity is relevant.

If you flip a coin once and get tails, does that mean there is no heads?
The more times you flip the coin and get tails the higher the probability
that it has no heads. I wouldn't quit on a single occurrence. I would
recheck my message and try again.

>
>>noticeable that you made no comment on the web site documentation
>>contained in my last post.
>
>I don't recall what you said, and I no longer have the message to refer
>to.

It provided documentation from Southsoft that they were providing the same
support address that I gave to the list.

>
>>work. Your "proof" doesn't come close to what I have provided to the
>
>My proof is that my message bounced at the time I sent it. This is just
>as valid as your proof that you got a reply at the time you sent yours.

I provided documentation of more than one reply along with documentation
from Southsoft. Multiple successes increases the probability of a valid
address than does one solitary failure. A reply means they got my message.
My documentation included the header of the messages received. I searched
my archive history and could not find any documentation except from Dave
on a reported failure and his did not include the header of the message
that failed.

>
>>What I've got is a workable email address that I have provided to the
>
>Fine. As I said, they seem to have fixed it.

And maybe it was never broke.

>
>>list and I have support from Southsoft. What have you got?
>
>Nothing currently, as they haven't bothered to reply to me.
>
My responses have been received within one - two days of sending the
message. I would guess that reported problems are prioritize. So what is
reported along with supporting documentation is evaluated for precedence.

What started this thread was the need for a support address. I provided a
valid one. In the end, that all that really matters. Let's not beat a dead
horse.

--
ATB,
/s/~Kris