BSw

[Larry Ebbitt]

Ralph Cohen wrote:

> Rewriting history doesn't change it.  What has caused problems for BSW
> is its failure to communicate openly and honestly with their customers.
>  It's as simple as that.  If BSW had announced that they were placing
> PMMail/2 in maintenance mode, i.e. supplying occasional bug fixes only,
> then nobody would have bothered requesting new features.  If BSW hadn't
> promised to supply a list of bug fixes, then no one would be upset with
> them for not supplying such a list.
> 
> See, it has nothing to do with "people who really don't have a good
> grasp on business, software development or both", and it has nothing to
> do with people making unreasonable demands on BSW, it's about treating
> your customers with respect.

Precisely. I didn't buy stock in the company, I bought the product, and
no business acumen is required for that. If they can't make any money from
PMMail, then drop it and say so. I would be unhappy, but I would respect
the firm for its honesty and willingness to communicate.

My big bitch has been the total lack of communication and failure to 
follow through on promises.
 
-- 
Larry Ebbitt - Linux + OS/2 - Atlanta