[pmmail-list] TX Text Control

[Bruce Francis]

On Tue, 12 Jun 2001 11:24:46 -0400, John Swartzentruber wrote:

>On Tue, 12 Jun 2001 10:58:01 -0400 (EDT), Bruce Francis wrote:
>
>>It bothers me about what you've learned regarding OS/2, but it bothers
>>me a LOT more that BSW won't answer your email.     :-(
>
>Why? It bothered me more that he expected a response. They are

Why?   

Because they are a *company*, accepting peoples' monies in exchange
for products.  *Companies* will make every effort to listen to customers,
respond to them, ... if even to only say "we have received your email and
will answer it later"

>developing software. BSW should listen to suggestions and they should
>keep users informed of their progress. The developers should not spend

You are correct, but you're confusing "developers" with the company itself.
I will agree that developers should not be answering email.  I will never
agree that a COMPANY shouldn't answer email, never.  Note that I'm not
saying that the email should be answered instantly (the original writer said
it had been unanswered for a couple days), but it should be answered.  Not
answering it is akin to not returning a business phone call, which is also a
no-no.

I am a SOHO software developer, and work by myself.  The "developer"
shouldn't be bothered, but for a company to ignore either current or
potential customers, as you advocate, is a poor business practice which will
lead to corporate failure.

--- 
Bruce Francis              BFrancis@pobox.com
 For PGP Public key:  email with Subject "BFrancis Public Key"
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