[pmmail-list] Filter troubles

Fri, 04 Jan 2002 11:29:36 -0500

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  I'm having some filter troubles with PmMail (Win98Se, PmMail Pro
V2.20.2380).

  The first trouble is on my main machine and just started recently, it
may be the first time I've encountered Emails of this type.  It appears
to be a WORD document in HTML format.  I attached a saved copy of the
message ( Re_[B-24].txt) below.  From viewing it in Notepad it appears
to be a Word document.

  Anyway, all of my other messages that should be filtered are getting
filtered.  The filter in question searches the subject line for [B-24]
and then moves the message to my B-24 folder.  These messages are from
a B-24 (WWII bomber) message list.  However all of the messages with
this format end up in my default Inbox while those without this format
end up in the B-24 folder as they should.

  Problem #2 is on Moms machine (I live in CT and use her machine when
I'm on vacation up in Maine to check my mail) She has Win98 with all of
the critical patches and the same version of PmMail Pro.  I just
upgraded that machine from PmMail Regular to PmMail Pro, and filters
aren't working at all on that machine.  The symptoms are strange, I can
set up a filter and it seems to work up until the point I hit OK at the
end.  If I call up the filter again, no matter where I wanted to move
the messages in the filter I set up it now insists on putting them in
the first folder in the list of folders (Archive0 in this case).

  Now I suspect that the problem may have to do with a virus she had a
few months back.  She got a virus that was newer than her Virus Defs
(my bad!).  When she updated her virus defs her Anti-Virus program
Quarantined several critical Windows files so Windows wouldn't boot up
at all.  I ended up on the phone with her for almost 4 hours using
command line Dos to fix the machine.  Once I got to a certain point I
could then disable the AV program so that Windows would boot, re-enable
the AV program and run a full system scan which fixed the infected
files and then everything was ok again.  I suspect that during this
process something may have gotten screwed up with PmMails configuration
which is causing the folder troubles.??  Unless you guys have heard of
something similar happening under other circumstances.

  Unless you can think of something else I'll probably have to save off
the few saved messages I have there and uninstall/reinstall the program
and see if that works.

     Wayne Dunham
     waynedunham@email.com

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