[pmmail-list] what do I do about this on going problem?

[Marty Rimpau]

Hi, Steve, as of now, I've just got both pop and smtp at
mail.mindspring.com and it seems to be working better, but this means I
won't be protected against virus's, and if pm mail had a server time
out feature, I wonder if that would help, like they hape in outlook
express, but it may be a 2001 issue.  I don't know what you mean about
the web stuff, as I never go around to cumbersum web sites, it's just
frustrating when all you get is error check error log, now, with pm
mail configured the way it is now, it did say error 10061, could not
connect, but now, it seems to be fine.   I never use to have a problem
where pm mail would dis-connect from the server after taking an action
regarding viruses, but it seems that when I would get a virus message,
and the wizzard would come up, I would get thrown off the smtp server,
and would have to find the message on the remote server, and delete it,
and start the down load from where I left off, and this never use to
happen before, just started happening in April, and wonder if new
definitions are causing this, or what?  Hope I'm explaining it alright.
 On Sun, 03 Nov 2002 12:38:04 -0500, Steve Barber wrote:

>On Sun, 03 Nov 2002 05:49:41 -0800, Marty Rimpau wrote:
>
>>Hello, I have been having a continual problem with pm mail, and don't
>>know if it is Norton 2001 causing this, or not
>
>Marty,  I've had the same problem and investigated through PMMail,
>ISP and Norton.
>
>I believe it's Norton AV ... I think they also believe it, now, but I
>don't know what, if anything, they are doing about it.  I had the
>problem also with 2002 and it's still happening with 2003, so don't
>expect that to solve your problem.
>
>Here's what I've done to lessen the problem:
>
>1) If your ISP will filter spam into a non-downloadable folder
>(attglobal.net does this for me) then do that.  You'll have to go
>on-line to the web mail access (attglobal provides that, too for a
>small fee) and dump that folder occasionally, but since most of the
>messages seeming to trigger the problem are spam, the problem is much
>more rare for me now, since the spam filter stops downloading most
>spam.  I've always been able to trace the problem to individual
>messages.  If your ISP doesn't provide spam filtering, then you are
>out of luck.
>
>2) Turn off email scanning per Norton's instructions (below) ... I'm
>not sure exactly what that does, but their instructions say that it
>doesn't compromise the security provided by the AV program.  I'm not
>convinced that this actually improves things ... it does stop the
>"Server Broke Connection", but results in a PMMail crash.
>
>3) If you still get occasional "Server Broke Connections", you'll
>have to go to your web access for mail (PMMail's Remote option will
>also get "Server Broke Connections" or crashes) and delete  messages
>(probably spam, again) that look suspicious ... that has always
>cleared the problem for me.
>
>4) Keep the pressure on Norton ... it would appear that it's their
>problem (I don't think it's PMMail, since I also get the same problem
>if I use Outlook to d/l).
>
>Anyway ... here's the reply I finally got from Norton after I got
>them past the point of not believing anything I said in my post and
>having some neophyte give me trivial, ineffective replies.
>
>=============================================
>
>Thank you for contacting Symantec Online Technical Support.
>
>I understand from your message that you are getting the error message
>"Server Broke Connection" when you try to download email in your
>Norton AntiVirus 2003 (NAV 2003) software.
>
>Symantec would like to apologize for any inconvenience or loss of
>productivity this issue has caused you. This issue has been reported
>to Symantec Development, but currently we have not been able
>reproduce
>this issue.
>
>If you would like to track any progress on this issue, you can search
>for this error in the Symantec Online Knowledge Base for any new
>information or updates.
>
>As a workaround, please disable email scanning by referring to the
>document provided in the link below:
>
>Title: 'How to enable or disable email scanning in Norton AntiVirus
>2002 and 2003'
>Document ID: 2001082921552806
>> Web URL: http://service1.symantec.com/support/nav.nsf/docid/2001082921552806?Open&src=w
>
>Disabling email scanning does not leave you unprotected against
>viruses that are distributed as email attachments. NAV Auto-Protect
>will scan any incoming files, including email, as they are saved to
>your hard drive. Email scanning is just another layer on top of this.
>
>
>====================
>End of Symantec reply
>Steve Barber
>104 Sylvan Grove
>Cary, NC 27511
>919-851-4244
>jsbarbe@attglobal.net
>
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Marty

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