[pmmail-list] Customer Service - Priority One [Was: Running PMMail 2000 .... under Odin ...]

[Lueko Willms]

On Fri, 8 Feb 2002 10:23:32 -0500, Kenn Yuill wrote:

  on resending licence keys: 

> Any company, where the customer is their top priority, would have an
> automated system to access each one of their customers' records and
> provide any information to a customer in a matter of minutes as an
> ongoing cost of doing business.  Add $ 2 or $ 3 to the price of current
> licenses or upgrades, if your margin is too low, to avoid the label of
> "nickelling & dimeing" your customers by this $ 5 fee.  

  I don't think this fee of 5 USD is a horrendous ripoff, it helps to
remind the customer to be careful with her or his licence keys for
all products. 

  Other software vendors charge even more, e.g. PSCS asks 5 GBP + VAT
for resending a lost licence key. 

Yours, 
Lüko Willms 
Frankfurt/Main 
/ Lueko.Willms@T-Online.de 

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